Frequently Asked Questions
Q. How do I change my password?
A. If you have problems with your current password, please
contact us at 803.531.1018 or email
orders@wandbtees.com. Your password is maintained by our system and
we can send you your existing password or provide a new password if needed.
Q. How do I place an order?
A.
- Enter your desired quantity in the
order field next to the item. You must order in the multiples explained for
that item.
- You can scroll through all items
or use the category links on the left side of your screen to jump to specific
categories. You can also search for items within the search feature using any
portion of the product name.
- The right side of your screen shows
your order cart. Your cart will update
as you add each item to the cart.
- Once you have completed
selections, click CHECK OUT.
- You will see a shipping
destination confirmation page. You may
ONLY ship to your store, please do not change this address unless there is an
error.
- Click CONTINUE TO SECURE PAYMENT
PAGE and enter your PO number.
- There is a section for you to
provide notes or questions regarding your order. Please note, these comments
are monitored by our ordering team and we will reply to the store email if
needed.
- Click SUBMIT
Q. How do I find orders I have previously placed?
A. You can view
previous orders under MY ACCOUNT
Q. Why can't I put in the quantity that I wanted on an
item? It tells me I must put in another
quantity.
A. Our products have
minimum case quantity requirements. For example, if a case quantity of a product
is 12, the quantity ordered must be 12 or a multiple of 12. Merchandise is
owned by the store and cannot be returned.
Q. Do you provide the Purchase Order Number for my order?
A. No, purchase order numbers should be generated by the
store. The receiving clerk at your store
can provide that number. When checking in the order, you must utilize the same
PO number for proper invoicing.
Q. Can I delay the shipping date on my order?
A. Yes, you may change the expected delivery date within your
cart, or you may change the date on the last page when you close your cart
prior to clicking submit.
Q. Can I change or cancel my order?
A. If you have accidentally left an item off your order or
clicked SUBMIT before you were ready, please contact us within 60 minutes of
placing your order. We will assist you
as best as we can to modify or cancel your order. Keep in mind, if you have placed your order
over the weekend, we will not be able to personally assist you until the next
day of business.
Q. When will my products arrive?
A. Shipping is dependent upon your order size and store
location, but should arrive within two weeks after order submission. W&B
Enterprises ships from Orangeburg, South Carolina.
Q. What is the process for receiving my order?
A. Please refer to your company guidelines for receiving orders. In most cases, a receipt document must be generated at the receiver level to account for receipt of your order. That way, your AP department can positively pay the assciated invoice(s).
Q. How will I know that my order has shipped?
A. We currently do not send Advance Ship Notices. If we encounter an issue that may
affect your order, we will contact via email to discuss your order
issue.
Q. What does order status mean?
A. There are three order status labels:
UNSHIPPED - Our Warehouse is processing your order.
SHIPPED - Your order has been processed and shipped from our
warehouse to your store location.
CANCELLED - Your order has been canceled. This would only occur in those instances
where a representative has had a conversation with your store to discuss any
issues pertaining to this order, and the result of the conversation was to
cancel this order.
Q. I need my order to be rushed. How do I let someone know?
A. Send us an email
at
orders@wandbtees.com
with your PO# and order date. We will
review your order and try to accommodate as much as possible.
Q. Do you have a deadline for orders to be placed?
A. Orders can be sent any time of the day or evening. Any order placed will be reviewed on the
following day of business.
Q. What do I do if I received damaged merchandise?
A. Please take photos of the packaging and of the damaged
items. Contact the shipper's customer
service to file a claim for damaged items.
Also please contact us with the same information at
orders@wandbtees.com
or call us at 803.531.1018.
Q. Can I return merchandise?
A. No, all
merchandise is owned by the store. Product is not marked down or returned to
W&B Enterprises.
Q. How do I order an item that is not currently in the
catalog but is related to your product line?
A. The current catalog assortment is approved by the buyer. Please contact your buyer to suggest items for the catalog.
Q. How do I contact you?
A. Please email us at
orders@wandbtees.com or call 803.531.1018.
We are open from 8:00am to 4:30pm EST Monday through Friday (excluding national
holidays)
